Frequently Asked Questions

Everything you need to know about your POCKET GAMES experience.

What is the average shipping time for my order?

Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.

Do your handheld consoles come with a warranty?

Yes, all electronics purchased from POCKET GAMES include a 12-month limited warranty covering manufacturing defects and hardware malfunctions.

What is your return policy for opened electronics?

We offer a 30-day return policy. If the item is opened, it must be returned in its original packaging with all accessories included. A restocking fee may apply for non-defective returns.

Are the games pre-installed on the devices?

Many of our retro handhelds come with pre-loaded software. Please check the specific product description for the exact list of included titles and storage capacity.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.