Returns & Exchanges

At POCKET GAMES, we want you to be completely satisfied with your gaming gear, which is why we offer a 30-day return window for all electronics in their original packaging. If your device is defective or doesn't meet your expectations, our streamlined process ensures a quick resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the electronics in their original manufacturer box, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided by our support team and drop off the package at any authorized courier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the hardware for quality assurance, your refund or exchange will be processed within 5-7 business days.